Resolved -
We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 6.
Customer Impact: Customers may have experienced a degradation of service when using the NetSuite Service including login.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-03-07T12:46:53+00:00
End Time: 2024-03-07T13:43:00+00:00
Mar 7, 13:55 UTC
Update -
We are applying a fix to alleviate the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 6. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact:Affected customers may be unable to log in or may experience a degradation of service.
Mar 7, 13:39 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 6.
Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Mar 7, 13:22 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 7, 13:15 UTC
Identified -
We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 6.
Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Mar 7, 13:03 UTC
Investigating -
“We started investigating an issue which is affecting the NetSuite service in US Phoenix 6. Further details will be provided shortly.”
Mar 7, 12:47 UTC