Resolved -
The issue is now resolved. A root cause analysis will be published through the normal process. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Dec 22, 20:42 UTC
Update -
We are continuing to monitor for any further issues.
Dec 22, 20:33 UTC
Update -
We are continuing to monitor for any further issues.
Dec 22, 19:17 UTC
Update -
We are still applying a fix to alleviate the issue affecting NetSuite Application UI in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 15:00 UTC
Update -
We are still applying a fix to alleviate the issue affecting NetSuite Application UI in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 13:59 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite Application UI in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 13:00 UTC
Identified -
We have identified the issue affecting NetSuite Application UI in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 12:00 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite Application UI in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 11:23 UTC
Update -
We're still investigating an issue affecting NetSuite Application UI in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
Dec 22, 10:24 UTC
Investigating -
We're investigating an issue affecting the NetSuite service in Multiple Regions. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
We have resolved the issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI including Signup.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-12-17T05:18:45.245000+00:00 End Time: 2025-12-17T06:00:01.352000+00:00
Dec 17, 06:03 UTC
Update -
We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
Dec 17, 05:48 UTC
Identified -
We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
Dec 17, 05:29 UTC
Investigating -
We're investigating an issue affecting the NetSuite service in Multiple Regions. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.