Resolved -
We have resolved the issue affecting the NetSuite service in US Ashburn data centers.
Customer Impact: Customers may have experienced a degradation of service when using the NetSuite service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-11-20T09:55:55+00:00 End Time: 2024-11-20T10:15:06+00:00
Nov 20, 10:41 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting the NetSuite service in US Ashburn data centers.
Customer Impact: Customers may experience a degradation of the NetSuite service.
Nov 20, 10:24 UTC
Update -
We are investigating an issue affecting the NetSuite service in US Ashburn data centers.
Customer Impact: Customers may experience a degradation of the NetSuite service.
Nov 20, 10:16 UTC
Identified -
We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US Ashburn. Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
Nov 20, 10:03 UTC
Investigating -
We started investigating an issue which is affecting the NetSuite service in US Ashburn. Further details will be provided shortly.
Nov 20, 09:55 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 18:36 UTC
Verifying -
We have identified an issue affecting the NetSuite Sandbox service impacting login for a subset of customers in US Ashburn 4. We are working to determine the necessary mitigation steps.
Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Nov 13, 14:35 UTC