Resolved -
All services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.
Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-06-02T19:14:04+00:00
End Time: 2023-06-03T10:43:06+00:00
Jun 3, 10:59 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress. Mosts accounts impacted have had their service fully restored.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
ETA: Service recovery is expected in approximately 1 hour.
Jun 3, 10:42 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 10:00 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 09:02 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers are starting to recover impacted services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 08:00 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers are starting to recover impacted services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 07:01 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers continue to mitigate impacted services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 05:55 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and service restoration efforts are still underway.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 04:42 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and restoration efforts are still underway.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 03:35 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is continuing to stabilize and restoration efforts are still underway.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 02:34 UTC
Monitoring -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is stabilizing and restoration efforts are still underway.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 02:19 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 3, 01:34 UTC
Monitoring -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is stabilizing and restoration efforts are still underway.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 00:54 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Our engineers are making preparations for service restoration.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 23:35 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Our engineers are making preparations for service restoration.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 23:00 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption. Our engineers are continuing to work to restore all services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 21:49 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption. Our engineers are working to restore all services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 20:30 UTC
Update -
The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a data center physical infrastructure issue. Our engineers are working to restore all services.
Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 20:24 UTC
Update -
The NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 19:54 UTC
Identified -
The NetSuite service is unavailable in US Ashburn data centers. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 19:33 UTC
Investigating -
We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
Jun 2, 19:14 UTC