Update - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Multiple Data centers, the necessary mitigation steps are still being worked on.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Jul 13, 2024 - 11:14 UTC
Identified - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Multiple Datacenters, We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Jul 13, 2024 - 10:06 UTC
Investigating - We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Jul 13, 2024 - 09:24 UTC
Monitoring - _metadata_dcs:eyJOb3J0aCBBbWVyaWNhIjogWyJVUyBBc2hidXJuIDEiLCAiVVMgQXNoYnVybiAyIiwgIlVTIEFz
aGJ1cm4gMyIsICJVUyBBc2hidXJuIDQiLCAiVVMgQXNoYnVybiA1IiwgIlVTIEFzaGJ1cm4gNiIs
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ZXkiLCAiQVAgVG9reW8iLCAiQVAgT3Nha2EiXX0=

Jul 13, 2024 - 11:00 UTC
Application UI Partial Outage
US Ashburn 1 Partial Outage
US Ashburn 2 Partial Outage
US Ashburn 3 Partial Outage
US Ashburn 4 Partial Outage
US Ashburn 5 Partial Outage
US Phoenix 1 Partial Outage
US Phoenix 2 Partial Outage
US Phoenix 3 Partial Outage
US Phoenix 4 Partial Outage
US Phoenix 5 Partial Outage
US San Jose 1 Partial Outage
US San Jose 2 Partial Outage
EU Amsterdam 1 Partial Outage
EU Frankfurt 1 Partial Outage
UK London Partial Outage
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Partial Outage
AP Osaka Partial Outage
US Ashburn 6 Partial Outage
US Phoenix 6 Partial Outage
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Partial Outage
US Phoenix 8 Partial Outage
EU Frankfurt 2 Partial Outage
EU Amsterdam 2 Operational
Asynchronous Services Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Email Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnalytics Connect Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnswers Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Checkout Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Webstore / In-Store Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteTalk Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 13, 2024

Unresolved incidents: _system_metadata:eyJ1cHRpbWUiOiAiOTkuOTkiLCAicmVxdWVzdHNfc2VydmVkIjogOTA0NTA0MzE2Nzc0fQ==, NetSuite Service | Multiple Regions.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in EU Frankfurt 1.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-07-02T11:46:17+00:00
End Time: 2024-07-02T13:25:00+00:00

Jul 2, 13:32 UTC
Update - We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in EU Frankfurt 1.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Jul 2, 13:29 UTC
Monitoring - We are executing the necessary mitigation steps to restore service for a subset of customers in EU Frankfurt 1.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Jul 2, 13:06 UTC
Identified - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Frankfurt 1. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Jul 2, 12:16 UTC
Investigating - We started investigating an issue which is affecting the NetSuite service in EU Frankfurt 1. Further details will be provided shortly.
Jul 2, 11:46 UTC
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.