Resolved -
We have resolved the issue affecting NetSuite Service in US San Jose.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-04-15T02:35:45+00:00 End Time: 2025-04-15T03:53:26+00:00
Apr 15, 03:56 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite Service in US San Jose. Some customers should start experiencing service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Apr 15, 03:39 UTC
Update -
We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Apr 15, 03:03 UTC
Identified -
We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Apr 15, 02:48 UTC
Investigating -
We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.
Apr 15, 02:35 UTC