_system_metadata:eyJ1cHRpbWUiOiAiOTkuOTc0MiIsICJyZXF1ZXN0c19zZXJ2ZWQiOiA3OTAwODQxNzcxODh9
Monitoring - _metadata_dcs:eyJOb3J0aCBBbWVyaWNhIjogWyJVUyBBc2hidXJuIDEiLCAiVVMgQXNoYnVybiAyIiwgIlVTIEFz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 06, 2023 - 04:00 UTC
Application UI Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
Asynchronous Services Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
Email Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
SuiteAnalytics Connect Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
SuiteAnswers Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
SuiteCommerce Checkout Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
SuiteCommerce Webstore / In-Store Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
SuiteTalk Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Boston Operational
US Chicago Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
US Seattle Operational
EU Amsterdam 1 Operational
EU Amsterdam Operational
EU Dublin Operational
EU Frankfurt Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023

Unresolved incident: _system_metadata:eyJ1cHRpbWUiOiAiOTkuOTc0MiIsICJyZXF1ZXN0c19zZXJ2ZWQiOiA3OTAwODQxNzcxODh9.

Jun 5, 2023
NetSuite Service | OCI Data Centers
Resolved - We have resolved the issue affecting the NetSuite Service in all OCI data centers.

Customer Impact: Customers may have experienced a degradation of NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-06-05T08:20:01+00:00
End Time: 2023-06-05T17:08:33+00:00
Jun 5, 17:10 UTC
Update - We are continuing to apply a fix to alleviate the issue affecting the NetSuite Service in all OCI data centers. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 16:06 UTC
Update - We are still applying a fix to mitigate the issue affecting NetSuite service for a subset of customers in all OCI data centers.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 15:00 UTC
Update - We are still applying a fix to mitigate the issue affecting NetSuite service for a subset of customers in all OCI data centers.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 14:02 UTC
Monitoring - We are applying a fix to mitigate the issue affecting NetSuite service for a subset of customers in all OCI data centers.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 13:00 UTC
Update - We have identified the issue affecting NetSuite service for a subset of customers in all OCI data centers and a fix is being prepared.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 11:58 UTC
Update - We have identified the issue affecting NetSuite service in all OCI data centers.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 10:55 UTC
Identified - We have identified the issue affecting NetSuite service in all OCI data centers and a fix is being prepared.

Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 09:46 UTC
Update - We have identified an issue affecting NetSuite service in OCI Datacenters.


Customer Impact: Customers may experience a degradation of NetSuite service.
Jun 5, 08:47 UTC
Investigating - We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
Jun 5, 08:20 UTC
NetSuite Service | Multiple Regions
Resolved - We have resolved the issue affecting login in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Start Time: 2023-06-05T07:48:24+00:00
End Time: 2023-06-05T09:40:00+00:00
Jun 5, 10:02 UTC
Update - We are still applying a fix to alleviate the issue affecting login in multiple regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jun 5, 09:39 UTC
Update - We are still applying a fix to mitigate the issue affecting login in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jun 5, 09:14 UTC
Monitoring - We are applying a fix to mitigate the issue affecting login in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jun 5, 08:42 UTC
Identified - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in multiple regions. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jun 5, 08:16 UTC
Investigating - We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
Jun 5, 07:48 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023
NetSuite Service | US Ashburn
Resolved - All services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.

Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2023-06-02T19:14:04+00:00
End Time: 2023-06-03T10:43:06+00:00
Jun 3, 10:59 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress. Mosts accounts impacted have had their service fully restored.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.

ETA: Service recovery is expected in approximately 1 hour.
Jun 3, 10:42 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 10:00 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized, and our engineers are recovering impacted services. We are continuing to monitor mitigation progress.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 09:02 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers are starting to recover impacted services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 08:00 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers are starting to recover impacted services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 07:01 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and our engineers continue to mitigate impacted services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 05:55 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and service restoration efforts are still underway.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 04:42 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling has stabilized and restoration efforts are still underway.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 03:35 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is continuing to stabilize and restoration efforts are still underway.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 02:34 UTC
Monitoring - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is stabilizing and restoration efforts are still underway.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 02:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 01:34 UTC
Monitoring - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Cooling is stabilizing and restoration efforts are still underway.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 3, 00:54 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Our engineers are making preparations for service restoration.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 23:35 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption caused by a cooling system issue. Our engineers are making preparations for service restoration.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 23:00 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption. Our engineers are continuing to work to restore all services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 21:49 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a power interruption. Our engineers are working to restore all services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 20:30 UTC
Update - The NetSuite service is unavailable for a subset of customers in US Ashburn data centers as a result of a data center physical infrastructure issue. Our engineers are working to restore all services.

Customer Impact: Impacted customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 20:24 UTC
Update - The NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 19:54 UTC
Identified - The NetSuite service is unavailable in US Ashburn data centers. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Jun 2, 19:33 UTC
Investigating - We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
Jun 2, 19:14 UTC
Jun 2, 2023
Jun 1, 2023

No incidents reported.

May 31, 2023
NetSuite Service | US Ashburn 2
Resolved - We have resolved the issue affecting the NetSuite Service in US Ashburn 2.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite Service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-05-31T21:12:25+00:00
End Time: 2023-05-31T22:46:09+00:00
May 31, 22:48 UTC
Monitoring - We are completing mitigation steps to alleviate the issue affecting the NetSuite Service in US Ashburn 2. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using the NetSuite Service.
May 31, 22:29 UTC
Update - We're investigating an issue affecting the NetSuite Service in US Ashburn 2.

Customer Impact: Customers may experience a degradation of service when using the NetSuite Service.
May 31, 21:56 UTC
Update - We're investigating an issue affecting the NetSuite Service in US Ashburn data centers.

Customer Impact: Customers may experience a degradation of service when using the NetSuite Service.
May 31, 21:27 UTC
Investigating - We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
May 31, 21:12 UTC
May 30, 2023

No incidents reported.

May 29, 2023
NetSuite Service | US Chicago
Resolved - We have resolved the issue affecting the NetSuite service in US Chicago.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-05-29T08:36:30+00:00
End Time: 2023-05-29T09:46:38+00:00
May 29, 09:47 UTC
Monitoring - We are applying a fix to mitigate the issue affecting the NetSuite service in US Chicago

Customer Impact: Customers may experience a degradation of service when using the NetSuite service.
May 29, 09:09 UTC
Investigating - We're investigating an issue affecting the NetSuite service in US Chicago. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
May 29, 08:36 UTC
May 28, 2023

No incidents reported.

May 27, 2023
NetSuite Service Issue | US Phoenix 3
Resolved - We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-05-26T21:04:53+00:00
End Time: 2023-05-27T00:08:31+00:00
May 27, 00:10 UTC
Update - We are continuing to execute the necessary mitigation steps to restore service for a subset of customers in US Phoenix 3.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 26, 23:46 UTC
Monitoring - We are executing the necessary mitigation steps to restore service for a subset of customers in US Phoenix 3.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 26, 22:41 UTC
Identified - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 26, 21:38 UTC
May 26, 2023
May 25, 2023

No incidents reported.

May 24, 2023
NetSuite Service | Multiple Regions
Resolved - We have resolved the issue affecting NetSuite service impacting login for subset of customers in EU Amsterdam 2 and UK Newport data centers.
 
Customer Impact: Customers may have experienced a degradation of NetSuite service.
 
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2023-05-24T06:00:58+00:00
End Time: 2023-05-24T08:18:24+00:00
May 24, 08:20 UTC
Monitoring - We are applying a fix to alleviate the issue affecting NetSuite service impacting login for subset of customers in EU Amsterdam 2 and UK Newport data centers. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 24, 07:53 UTC
Update - We have identified the issue affecting affecting NetSuite service impacting login for subset of customers in EU Amsterdam 2 and UK Newport data centers.



Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 24, 06:59 UTC
Identified - We are applying a fix to mitigate the issue affecting NetSuite service impacting login for subset of customers in EU Amsterdam 2 and UK Newport data centers.
May 24, 06:29 UTC
Investigating - We're investigating an issue affecting the NetSuite service in multiple regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.
May 24, 06:01 UTC
May 23, 2023

No incidents reported.

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