We have resolved the issue affecting NetSuite SuiteCommerce in US Ashburn 1.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-06-22T10:53:02.672000+00:00 End Time: 2026-06-22T14:28:21.020000+00:00
Jun 22, 14:30 UTC
Update -
We are applying a fix to alleviate the issue affecting NetSuite SuiteCommerce in US Ashburn 1. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
Jun 22, 13:17 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite SuiteCommerce in US Ashburn 1.
Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
Jun 22, 12:01 UTC
Investigating -
We're investigating an issue affecting the NetSuite SuiteCommerce in US Ashburn 1. Further details will be provided shortly.
Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
Jun 22, 11:03 UTC
Identified -
We have identified the issue affecting NetSuite SuiteCommerce in US Ashburn 1.
Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
We have resolved the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-06-09T12:06:00.748000+00:00 End Time: 2026-06-09T13:02:22.696000+00:00
Jun 9, 13:04 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout.
Jun 9, 12:53 UTC
Update -
We're investigating an issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.
Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce.
Jun 9, 12:18 UTC
Investigating -
We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in AP Tokyo. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.