_system_metadata:eyJ1cHRpbWUiOiAiOTkuOTkiLCAicmVxdWVzdHNfc2VydmVkIjogOTUwMjI5NDgzNjc5fQ==
Monitoring - _metadata_dcs:eyJOb3J0aCBBbWVyaWNhIjogWyJVUyBBc2hidXJuIDEiLCAiVVMgQXNoYnVybiAyIiwgIlVTIEFz
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Jul 27, 2024 - 07:00 UTC
Application UI Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Asynchronous Services Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Email Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnalytics Connect Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnswers Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Checkout Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Webstore / In-Store Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteTalk Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

Unresolved incident: _system_metadata:eyJ1cHRpbWUiOiAiOTkuOTkiLCAicmVxdWVzdHNfc2VydmVkIjogOTUwMjI5NDgzNjc5fQ==.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
NetSuite SuiteAnswers | Multiple Regions
Resolved - We have resolved the issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-07-23T20:00:00+00:00
End Time: 2024-07-23T21:10:00+00:00
Jul 23, 21:12 UTC
Monitoring - We have applied a fix to alleviate issues affecting SuiteAnswers impacting users in multiple regions and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Jul 23, 20:53 UTC
Identified - We have identified additional issues affecting SuiteAnswers impacting users in multiple regions and our engineers are actively working on resolving them.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Jul 23, 20:07 UTC
NetSuite SuiteAnswers | Multiple Regions
Resolved - We have resolved the issue affecting SuiteAnswers impacting users in multiple regions.

Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-07-23T14:07:55+00:00
End Time: 2024-07-23T18:41:32+00:00
Jul 23, 18:43 UTC
Monitoring - Our engineers are actively working on resolving the issue affecting SuiteAnswers impacting users in multiple regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Jul 23, 15:25 UTC
Identified - We have identified an issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Jul 23, 14:28 UTC
Update - We have identified an issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Jul 23, 14:12 UTC
Investigating - We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Jul 23, 14:08 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
NetSuite Service | Multiple Regions
Resolved - We have resolved the issue affecting the NetSuite service for a subset of customers impacting login in Multiple Datacenters.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-07-13T09:24:04+00:00
End Time: 2024-07-13T13:50:00+00:00
Jul 13, 13:50 UTC
Update - We are still applying a fix to mitigate the issue affecting the NetSuite service for a subset of customers impacting login in Multiple Datacenters.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service
Jul 13, 12:44 UTC
Monitoring - We are applying a fix to mitigate the issue affecting the NetSuite service impacting login in Multiple Datacenters.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jul 13, 11:45 UTC
Update - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Multiple Data centers, the necessary mitigation steps are still being worked on.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jul 13, 11:14 UTC
Identified - We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Multiple Datacenters, We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Jul 13, 10:06 UTC
Investigating - We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Jul 13, 09:24 UTC
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