Monitoring - _metadata_dcs:eyJOb3J0aCBBbWVyaWNhIjogWyJVUyBBc2hidXJuIDEiLCAiVVMgQXNoYnVybiAyIiwgIlVTIEFz
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bGJvdXJuZSIsICJBUCBTeWRuZXkiLCAiQVAgVG9reW8iLCAiQVAgT3Nha2EiXX0=

Jan 27, 2024 - 07:00 UTC
Application UI Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Asynchronous Services Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Email Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnalytics Connect Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteAnswers Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Checkout Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteCommerce Webstore / In-Store Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
SuiteTalk Operational
US Ashburn 1 Operational
US Ashburn 2 Operational
US Ashburn 3 Operational
US Ashburn 4 Operational
US Ashburn 5 Operational
US Phoenix 1 Operational
US Phoenix 2 Operational
US Phoenix 3 Operational
US Phoenix 4 Operational
US Phoenix 5 Operational
US San Jose 1 Operational
US San Jose 2 Operational
US Santa Clara Operational
EU Amsterdam 1 Operational
EU Frankfurt 1 Operational
UK London Operational
UK Newport Operational
AP Melbourne Operational
AP Sydney Operational
AP Tokyo Operational
AP Osaka Operational
US Ashburn 6 Operational
US Phoenix 6 Operational
US Ashburn 7 Operational
US Phoenix 7 Operational
CA Montreal Operational
CA Toronto Operational
US Ashburn 8 Operational
US Phoenix 8 Operational
EU Frankfurt 2 Operational
EU Amsterdam 2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2024

Unresolved incident: _system_metadata:eyJ1cHRpbWUiOiAiOTkuOTc2NCIsICJyZXF1ZXN0c19zZXJ2ZWQiOiA4NTcwMzEzNjg1MTl9.

Jan 26, 2024

No incidents reported.

Jan 25, 2024
Resolved - We have resolved the issue affecting Application UI service in US Ashburn 3.

Customer Impact: Customers may have experienced a degradation of service when using Application UI including login.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-01-25T14:10:34+00:00
End Time: 2024-01-25T15:01:01+00:00

Jan 25, 15:12 UTC
Monitoring - We are applying a fix to mitigate the issue affecting Application UI service in US Ashburn 3.

Customer Impact: Customers may experience a degradation of service when using Application UI including login.

Jan 25, 14:38 UTC
Investigating - “We started investigating an issue which is affecting the NetSuite service in US Ashburn 3. Further details will be provided shortly.”
Jan 25, 14:10 UTC
Jan 24, 2024

No incidents reported.

Jan 23, 2024

No incidents reported.

Jan 22, 2024

No incidents reported.

Jan 21, 2024

No incidents reported.

Jan 20, 2024

No incidents reported.

Jan 19, 2024

No incidents reported.

Jan 18, 2024

No incidents reported.

Jan 17, 2024

No incidents reported.

Jan 16, 2024
Resolved - We have resolved the issue affecting Shopping Services in all Datacenters.

Customer Impact: Customers may have experienced a degradation of service when using Shopping Services.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-01-16T14:34:55+00:00
End Time: 2024-01-16T15:35:55+00:00

Jan 16, 15:44 UTC
Update - We have resolved the issue affecting Shopping Services in all Datacenters.

Customer Impact: Customers may have experienced a degradation of service when using Shopping Services.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Jan 16, 15:37 UTC
Update - We are applying a fix to mitigate the issue affecting Shopping Services in all Datacenters.

Customer Impact: Customers may experience a degradation of service when using Shopping Services

ETA: Service recovery is expected in approximately 5 minutes.

Jan 16, 15:19 UTC
Update - We are investigating an issue affecting Shopping Service in multiple regions.

Customer Impact: Customers may experience a degradation of service when using Shopping Service.

Jan 16, 14:56 UTC
Investigating - “We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.”
Jan 16, 14:35 UTC
Resolved - We have identified an issue affecting a subset customers using Google Chrome Internet browser and certain Extensions when accessing the NetSuite Application UI.

Customer Impact: Customers may have experienced unexpected errors when creating or editing multiple transaction types.

If you are impacted by this event, you may see relief after disabling Chrome extensions, or using an alternative internet browser.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-01-15T11:28:51+00:00
End Time: 2024-01-16T00:13:43+00:00

Jan 16, 00:25 UTC
Identified - We have identified the issue affecting the Application UI service in multiple regions and a workaround is being prepared.

Customer Impact: Customers may experience intermittent errors when using the Application UI, including creating and editing multiple transaction types.

If you are impacted by this event, you may see resolution by using any browser other than Google Chrome.

Jan 15, 22:34 UTC
Update - We are continuing to investigate an issue affecting the Application UI service in multiple regions.

Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.

If you are impacted by this event, you may see resolution by using any browser other than Google Chrome.

Jan 15, 17:25 UTC
Update - We are continuing to investigate an issue affecting the Application UI service in multiple regions.

Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.

A workaround has been provided to impacted customers by our technical support team.

Jan 15, 14:58 UTC
Update - We are continuing to investigate an issue affecting the Application UI service in multiple regions.

Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.

Jan 15, 13:46 UTC
Update - We are investigating an issue affecting the Application UI service in multiple regions.

Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.

Jan 15, 12:41 UTC
Update - We are investigating an issue affecting the Application UI service in multiple regions. Further details will be provided shortly.

Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.

Jan 15, 11:44 UTC
Investigating - We are investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Jan 15, 11:28 UTC
Jan 15, 2024
Jan 14, 2024

No incidents reported.

Jan 13, 2024
Resolved - We have resolved the issue affecting Application UI in US Phoenix 4 and US Phoenix 5.

Customer Impact: Customers may experience a degradation of service when using NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-01-12T23:07:58+00:00
End Time: 2024-01-13T01:11:20+00:00

Jan 13, 01:16 UTC
Update - We are actively working on fixing the issue affecting Application UI in US Phoenix 4 and US Phoenix 5.

Customer Impact: Customers may experience a degradation of service when using NetSuite service.

Jan 13, 00:37 UTC
Update - We are working on fixing the issue affecting Application UI in US Phoenix 5.

Customer Impact: Customers may experience a degradation of service when using NetSuite service.

Jan 12, 23:44 UTC
Update - We have identified the issue affecting Application UI in US Phoenix 5.

Customer Impact: Customers may experience a degradation of service when using NetSuite service.

Jan 12, 23:19 UTC
Investigating - “We started investigating an issue which is affecting the NetSuite service in US Phoenix 5. Further details will be provided shortly.”
Jan 12, 23:08 UTC