Resolved -
We have identified an issue affecting a subset customers using Google Chrome Internet browser and certain Extensions when accessing the NetSuite Application UI.
Customer Impact: Customers may have experienced unexpected errors when creating or editing multiple transaction types.
If you are impacted by this event, you may see relief after disabling Chrome extensions, or using an alternative internet browser.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-01-15T11:28:51+00:00
End Time: 2024-01-16T00:13:43+00:00
Jan 16, 00:25 UTC
Identified -
We have identified the issue affecting the Application UI service in multiple regions and a workaround is being prepared.
Customer Impact: Customers may experience intermittent errors when using the Application UI, including creating and editing multiple transaction types.
If you are impacted by this event, you may see resolution by using any browser other than Google Chrome.
Jan 15, 22:34 UTC
Update -
We are continuing to investigate an issue affecting the Application UI service in multiple regions.
Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.
If you are impacted by this event, you may see resolution by using any browser other than Google Chrome.
Jan 15, 17:25 UTC
Update -
We are continuing to investigate an issue affecting the Application UI service in multiple regions.
Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.
A workaround has been provided to impacted customers by our technical support team.
Jan 15, 14:58 UTC
Update -
We are continuing to investigate an issue affecting the Application UI service in multiple regions.
Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.
Jan 15, 13:46 UTC
Update -
We are investigating an issue affecting the Application UI service in multiple regions.
Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.
Jan 15, 12:41 UTC
Update -
We are investigating an issue affecting the Application UI service in multiple regions. Further details will be provided shortly.
Customer Impact: Customers may experience intermittent errors when using Application UI, including creating and editing multiple transaction types.
Jan 15, 11:44 UTC
Investigating -
We are investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Jan 15, 11:28 UTC