Resolved -
Power has been restored in US San Jose and all services have been restored.
Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-03-20T23:08:51+00:00
End Time: 2024-03-21T03:15:21+00:00
Mar 21, 03:19 UTC
Monitoring -
Power has been restored in US San Jose and all services have been restored.
Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Mar 21, 03:14 UTC
Identified -
Power has been restored in in US San Jose 2. Some customers are starting to experience service recovery. We are continuing to monitor mitigation progress in US San Jose 1.
Customer Impact: Customers may be unable to log in or may experience a degradation of the NetSuite service.
Mar 21, 02:59 UTC
Update -
Power has been restored in in US San Jose 2. Some customers are starting to experience service recovery. We are continuing to monitor mitigation progress in US San Jose 1.
Customer Impact: Customers may be unable to log in or may experience a degradation of the NetSuite service.
Mar 21, 02:21 UTC
Update -
Power has been restored in in US San Jose. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 02:15 UTC
Update -
Power has been restored in in US San Jose. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 02:02 UTC
Update -
The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 01:40 UTC
Update -
The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 01:14 UTC
Update -
The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 00:51 UTC
Update -
The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.
Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.
Mar 21, 00:29 UTC
Update -
We are applying a fix to mitigate the issue affecting the NetSuite service in US San Jose.
Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.
Mar 20, 23:56 UTC
Update -
We have identified the issue affecting the NetSuite service in US San Jose.
Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.
Mar 20, 23:46 UTC
Update -
We have identified the issue affecting the NetSuite service in US San Jose.
Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.
Mar 20, 23:37 UTC
Update -
We're investigating an issue affecting NetSuite Service in US San Jose.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service including login.
Mar 20, 23:22 UTC
Investigating -
We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.
Mar 20, 23:09 UTC