Resolved -
We have resolved the issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may have experienced delays or failures sending emails via the NetSuite application. They may also have experienced delays when sending or receiving updates to Support cases via email.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-04-10T00:58:59+00:00
End Time: 2024-04-10T02:38:04+00:00
Apr 10, 02:59 UTC
Monitoring -
We are applying a fix to mitigate the issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may experience delays or failures sending emails via the NetSuite application. They may also experience delays when sending or receiving updates to Support cases via email.
Please use the NetSuite Account Center for the most up-to-date information on any pending cases.
Apr 10, 02:31 UTC
Update -
We are applying a fix to mitigate the issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may experience delays or failures sending emails via the NetSuite application. They may also experience delays when sending or receiving updates to Support cases via email.
Please use the NetSuite Account Center for the most up-to-date information on any pending cases.
Apr 10, 02:29 UTC
Update -
We have identified the issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may experience delays or failures sending emails via the NetSuite application. They may also experience delays when sending or receiving updates to Support cases via email.
Please use the NetSuite Account Center for the most up-to-date information on any pending cases.
Apr 10, 02:18 UTC
Identified -
We have identified the issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may experience delays or failures sending emails via the NetSuite application. They may also experience delays when sending or receiving updates to Support cases via email.
Please use the NetSuite Account Center for the most up-to-date information on any pending cases.
Apr 10, 02:12 UTC
Investigating -
We're investigating an issue affecting NetSuite outbound email in AP Sydney.
Customer Impact: Customers may experience delays or failures sending emails via the NetSuite application. They may also experience delays when sending or receiving updates to Support cases via email.
Please use the NetSuite Account Center for the most up-to-date information on any pending cases.
Apr 10, 01:59 UTC