Resolved -
We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 2. Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-05-27T01:50:51+00:00 End Time: 2024-05-27T02:35:18+00:00
May 27, 02:41 UTC
Investigating -
We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 2. We are working to determine the necessary mitigation steps. Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
May 27, 02:26 UTC
Start Time: 2024-05-25T11:49:13+00:00 End Time: 2024-05-25T12:03:35+00:00
May 25, 12:05 UTC
Update -
We have resolved the issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
May 25, 12:00 UTC
Investigating -
We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
May 25, 11:49 UTC
Resolved -
We have resolved the network connectivity issue affecting the NetSuite Connector service.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Connector including the customer portal, the performance of their syncs, and services pushing data to NetSuite Connector.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-05-17T23:29:46+00:00 End Time: 2024-05-17T23:58:00+00:00
May 18, 00:26 UTC
Update -
We have identified the issue affecting NetSuite Connector and are working to restore service.
Customer Impact: Customers may experience a degradation of service when using NetSuite Connector including the customer portal, the performance of their syncs, and services pushing data to NetSuite Connector.
May 17, 23:54 UTC
Investigating -
We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
May 17, 23:29 UTC