NetSuite Service | US Chicago

Incident Report for Oracle NetSuite Service

Resolved

We have resolved the issue affecting the NetSuite service for a subset of customers in US Chicago.

Customer Impact: Customers may have experienced a degradation of service including login.

Start Time: 2025-06-11T08:38:53+00:00
End Time: 2025-06-11T10:39:08+00:00
Posted Jun 11, 2025 - 10:41 UTC

Monitoring

We are applying a fix to mitigate the issue affecting the NetSuite service for a subset of customers in US Chicago.

Customer Impact: Affected customers may experience a degradation of service when using the NetSuite Service.
Posted Jun 11, 2025 - 10:11 UTC

Update

We have identified an issue affecting the NetSuite service for a subset of customers in US Chicago and a fix is being prepared.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Posted Jun 11, 2025 - 09:58 UTC

Identified

We have identified an issue affecting the NetSuite service for a subset of customers in US Chicago.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Posted Jun 11, 2025 - 09:24 UTC

Update

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Chicago . We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Posted Jun 11, 2025 - 08:53 UTC

Investigating

We started investigating an issue which is affecting the NetSuite service in US Chicago. Further details will be provided shortly.
Posted Jun 11, 2025 - 08:39 UTC
This incident affected: SuiteAnalytics Connect (US Chicago), SuiteTalk (US Chicago), SuiteCommerce Checkout (US Chicago), SuiteCommerce Webstore / In-Store (US Chicago), Email (US Chicago), Application UI (US Chicago), and Asynchronous Services (US Chicago).