We have resolved the issue affecting NetSuite Payroll Service in all US data centers.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-05-01T20:13:05.691000+00:00 End Time: 2026-05-01T21:16:53.651000+00:00
Posted May 01, 2026 - 21:17 UTC
Update
We're investigating an issue affecting NetSuite Payroll service in all US data centers.
Customer Impact: Customers may experience a degradation of service when using NetSuite Payroll service.
Posted May 01, 2026 - 20:56 UTC
Investigating
We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
Posted May 01, 2026 - 20:24 UTC
This incident affected: Application UI (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, US Ashburn 8, US Phoenix 8, US Chicago 1, US Chicago 2, US Chicago 3, US Chicago 4).