We have resolved the issue affecting NetSuite Email in Multiple Regions.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Email.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-10-21T09:53:10.823000+00:00 End Time: 2026-10-21T10:56:11.792000+00:00
Posted Oct 21, 2026 - 10:57 UTC
Monitoring
We are applying a fix to mitigate the issue affecting NetSuite Email in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
Posted Oct 21, 2026 - 10:45 UTC
Identified
We have identified the issue affecting NetSuite Email in Multiple Regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
Posted Oct 21, 2026 - 09:59 UTC
Investigating
We're investigating an issue affecting the NetSuite Email in Multiple Regions. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
Posted Oct 21, 2026 - 09:55 UTC
This incident affected: Email (US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, CA Montreal, CA Toronto, EU Frankfurt 2, EU Amsterdam 2, US Chicago 1, AP Hyderabad, AP Mumbai, SA Sao Paulo, SA Vinhedo, US Chicago 2, US Chicago 3, US Chicago 4, US Chicago 5).