We have resolved the issue affecting NetSuite Service in US San Jose.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-04-15T02:35:45+00:00 End Time: 2025-04-15T03:53:26+00:00
Posted Apr 15, 2025 - 03:56 UTC
Monitoring
We are applying a fix to mitigate the issue affecting NetSuite Service in US San Jose. Some customers should start experiencing service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Posted Apr 15, 2025 - 03:39 UTC
Update
We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Posted Apr 15, 2025 - 03:03 UTC
Identified
We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.
Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
Posted Apr 15, 2025 - 02:48 UTC
Investigating
We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.
Posted Apr 15, 2025 - 02:35 UTC
This incident affected: Application UI (US San Jose 1, US San Jose 2), Asynchronous Services (US San Jose 1, US San Jose 2), Email (US San Jose 1, US San Jose 2), SuiteAnswers (US San Jose 1, US San Jose 2), SuiteCommerce Checkout (US San Jose 1, US San Jose 2), SuiteCommerce Webstore / In-Store (US San Jose 1, US San Jose 2), and SuiteTalk (US San Jose 1, US San Jose 2).