NetSuite Asynchronous Services | All Regions

Incident Report for Oracle NetSuite Service

Resolved

We have resolved the issue affecting NetSuite Asynchronous Services in all regions.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2026-08-25T18:54:53.417000+00:00
End Time: 2026-08-26T01:14:00.451000+00:00

Posted Aug 26, 2026 - 01:16 UTC

Update

We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

Posted Aug 26, 2026 - 01:02 UTC

Monitoring

We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions.

Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

Posted Aug 26, 2026 - 01:00 UTC

Update

We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

Posted Aug 26, 2026 - 00:14 UTC

Update

Posted Aug 25, 2026 - 23:04 UTC

Identified

We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix.

Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.

Posted Aug 25, 2026 - 18:57 UTC

This incident affected: Asynchronous Services (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago 1, AP Hyderabad, AP Mumbai, SA Sao Paulo, SA Vinhedo, US Chicago 2, US Chicago 3, US Chicago 4, US Chicago 5).