Resolved
We have resolved the issue affecting NetSuite Application UI Service in multiple regions.
Customer Impact: Customers may have experienced errors or missing logos when printing forms using Advanced PDF/HTML Templates.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-04-22T03:04:42+00:00
End Time: 2025-04-22T06:13:32+00:00
Posted Apr 22, 2025 - 06:16 UTC
Monitoring
We are applying a fix to alleviate the issue affecting NetSuite Application UI Service in multiple regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience errors or missing logos when printing forms using Advanced PDF/HTML Templates.
Posted Apr 22, 2025 - 05:45 UTC
Update
We have identified the issue affecting NetSuite Application UI Service in multiple regions and mitigation steps are being applied.
Customer Impact: Customers may experience errors or missing logos when printing forms using Advanced PDF/HTML Templates.
Posted Apr 22, 2025 - 05:24 UTC
Update
We have identified the issue affecting NetSuite Application UI Service in multiple regions and mitigation steps are being prepared.
Customer Impact: Customers may experience errors or missing logos when printing forms using Advanced PDF/HTML Templates.
Posted Apr 22, 2025 - 04:19 UTC
Update
We have identified the issue affecting NetSuite Application UI Service in multiple regions and a fix is being prepared.
Customer Impact: Customers may experience errors or missing logos when printing forms using Advanced PDF/HTML Templates.
Posted Apr 22, 2025 - 03:36 UTC
Identified
We have identified the issue affecting NetSuite Application UI Service in multiple regions.
Customer Impact: Customers may experience errors or missing logos when printing forms using Advanced PDF/HTML Templates.
Posted Apr 22, 2025 - 03:21 UTC
Investigating
We have identified an issue affecting NetSuite Advanced PDF/HTML Template in multiple regions.
Customer Impact:Customers may experience intermittent errors when using Application UI, including printing invoices.
Posted Apr 22, 2025 - 03:15 UTC
This incident affected: Application UI (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago, AP Hyderabad, AP Mumbai).