We have resolved the issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI including Signup.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-12-17T05:18:45.245000+00:00 End Time: 2025-12-17T06:00:01.352000+00:00
Posted Dec 17, 2025 - 06:03 UTC
Update
We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
Posted Dec 17, 2025 - 05:48 UTC
Identified
We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.
Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
Posted Dec 17, 2025 - 05:29 UTC
Investigating
We're investigating an issue affecting the NetSuite service in Multiple Regions. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
Posted Dec 17, 2025 - 05:20 UTC
This incident affected: Application UI (US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US Phoenix 6, US Phoenix 7, US Phoenix 8).