NetSuite Service | Multiple Regions
Resolved
We have resolved the issue affecting the NetSuite service and SuiteAnswers impacting users in all regions.
Customer Impact: Customers may have experienced login issues and delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-04-05T07:29:41+00:00
End Time: 2024-04-05T07:49:00+00:00
Posted Apr 05, 2024 - 08:03 UTC
Update
We are applying a fix to mitigate the issue affecting the NetSuite service and SuiteAnswers impacting users in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience login issues and delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
Posted Apr 05, 2024 - 07:50 UTC
Monitoring
We are applying a fix to mitigate the issue affecting the NetSuite service and SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience login issues and delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
Posted Apr 05, 2024 - 07:46 UTC
Investigating
We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Posted Apr 05, 2024 - 07:29 UTC
This incident affected: Application UI (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2) and SuiteAnswers (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2).