Resolved
We have resolved the issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-06-16T07:38:17+00:00
End Time: 2025-06-16T08:45:00+00:00
Posted Jun 16, 2025 - 08:49 UTC
Update
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
Posted Jun 16, 2025 - 07:50 UTC
Investigating
We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Posted Jun 16, 2025 - 07:38 UTC
This incident affected: SuiteAnswers (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago, AP Hyderabad, AP Mumbai).