Resolved
We have resolved the issue affecting NetSuite service in multiple regions.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite including Saved Searches.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2025-04-21T23:06:25+00:00
End Time: 2025-04-22T00:15:00+00:00
Posted Apr 22, 2025 - 00:23 UTC
Monitoring
We are applying a fix to alleviate the issue affecting NetSuite service in multiple regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.
Posted Apr 22, 2025 - 00:05 UTC
Update
We have identified the issue affecting NetSuite service in multiple regions and a fix is being applied.
Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.
Posted Apr 21, 2025 - 23:51 UTC
Identified
We have identified the issue affecting the NetSuite service in multiple regions and a fix is being prepared.
Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.
Posted Apr 21, 2025 - 23:30 UTC
Update
We're investigating an issue affecting NetSuite service in multiple regions.
Customer Impact: Customers may experience a degradation of service when using NetSuite including login.
Posted Apr 21, 2025 - 23:12 UTC
Investigating
We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Posted Apr 21, 2025 - 23:06 UTC
This incident affected: Application UI (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago, AP Hyderabad, AP Mumbai), Asynchronous Services (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago, AP Hyderabad, AP Mumbai), and SuiteTalk (US Ashburn 1, US Ashburn 2, US Ashburn 3, US Ashburn 4, US Ashburn 5, US Phoenix 1, US Phoenix 2, US Phoenix 3, US Phoenix 4, US Phoenix 5, US San Jose 1, US San Jose 2, EU Amsterdam 1, EU Frankfurt 1, UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, AP Osaka, US Ashburn 6, US Phoenix 6, US Ashburn 7, US Phoenix 7, CA Montreal, CA Toronto, US Ashburn 8, US Phoenix 8, EU Frankfurt 2, EU Amsterdam 2, US Chicago, AP Hyderabad, AP Mumbai).